Refund Policy

Our Commitment to You

At Tranquil Mind Hypnotherapy, we stand behind the quality of our products and want you to be completely satisfied with your purchase. This policy outlines our approach to refunds and returns for digital hypnotherapy audio tracks.

Digital Products Policy

Due to the nature of digital products, all sales are considered final once the audio track has been downloaded. This is standard practice for digital content as it cannot be "returned" in the traditional sense.

Why this policy exists: Once a digital file is downloaded, we have no way to retrieve it, which is why we must maintain this policy to protect our business and continue providing high-quality content.

Exceptions and Special Circumstances

We will consider refund requests in the following situations:

• Technical Issues: If you're unable to download or access your purchased track due to technical problems on our end
• Duplicate Purchases: If you accidentally purchased the same track multiple times
• Billing Errors: If you were charged incorrectly or multiple times for a single purchase
• File Quality Issues: If the audio file is corrupted, incomplete, or has significant quality problems

How to Request a Refund

If you believe you qualify for a refund under the exceptions listed above, please contact us within 7 days of your purchase with:

• Your order number
• The email address used for purchase
• A detailed description of the issue
• Any relevant screenshots or error messages

Email us at: [email protected]

Refund Processing Time

If your refund request is approved:

• We will process the refund within 3-5 business days
• Refunds are issued to the original payment method
• It may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or card issuer

What If I'm Not Satisfied?

While we cannot offer refunds based solely on personal preference or effectiveness (as results vary by individual), we want to help:

• Usage Guidance: Contact us for tips on how to get the most from your hypnotherapy tracks
• Alternative Tracks: We may be able to suggest a different track that better suits your needs
• Technical Support: We'll help resolve any issues with accessing or using your purchase

Chargebacks

If you initiate a chargeback or payment dispute without first contacting us, we reserve the right to:

• Suspend or terminate your account
• Revoke access to all purchased content
• Ban you from future purchases

We encourage you to contact us first so we can work together to resolve any issues.

Before You Purchase

To ensure you're making an informed decision:

• Read the detailed product descriptions carefully
• Review our FAQ page for common questions
• Understand that hypnotherapy results vary by individual
• Ensure you have a compatible device for MP3 playback

Questions?

If you have any questions about our refund policy or need assistance with a purchase, please don't hesitate to reach out:

Email: [email protected]

Or visit our Contact Page